Terms of Service

1. Agreement

These Terms of Service ("Terms") constitute a binding agreement governing your access to, browsing of, registration for, use of, and purchase activity through the Johncena69 website, including without limitation all checkout flows, account features, product pages, status pages, delivery mechanisms, support channels, and related services. By accessing the site, creating an account, initiating checkout, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms in their entirety, you must not access or use the site.

2. What we sell

Johncena69 offers digital products, which may include license keys, account access credentials, digital codes, downloadable or viewable access information, and other non-physical items described on the applicable product page. Product names, images, descriptions, stock indicators, variants, specifications, status labels, and availability information are provided for transactional identification and may be modified, corrected, limited, or withdrawn at any time. Upon successful payment confirmation, digital items are deemed made available on our side through the delivery method presented by the site. No physical goods are shipped unless a product page expressly states otherwise.

3. Eligibility and accounts

You represent and warrant that you have legal capacity to enter into a binding contract in your jurisdiction and that your use of the site is not prohibited by applicable law, platform rules, or any contractual obligation owed to a third party. You are solely responsible for maintaining the confidentiality of account credentials, for all activity occurring under your account or checkout session, and for ensuring that all information submitted by you, including email address, Discord username, payment details, coupon or affiliate code, and order information, is accurate, current, and complete.

You are further responsible for reviewing all product descriptions, requirements, instructions, compatibility statements, risk notices, and applicable third party platform or publisher rules before purchase. Buyer error, change of preference, misunderstanding of a product page, incompatibility, failure to follow instructions, or failure to determine whether a product is suitable for your intended use shall not render an order eligible for refund, replacement, credit, compensation, cancellation, or chargeback.

4. Orders, prices, and payment

Prices, coupons, affiliate codes, quantities, product variants, taxes, fees, inventory constraints, minimums, maximums, and availability are displayed or applied through the checkout process and remain subject to server-side validation, fraud screening, security checks, provider confirmation, and final acceptance by us. We may use third party payment processors and payment infrastructure providers, including Stripe and Plisio. By submitting an order, you authorize us and the applicable provider to charge, invoice, reserve, process, confirm, reject, expire, or otherwise administer the payment method or payment transaction selected by you for the total amount presented before submission.

Coupons, affiliate codes, promotional discounts, and related adjustments may be changed, denied, reversed, corrected, or removed if expired, invalid, abused, technically incorrect, mistakenly applied, or not intended for the order. Payment methods may vary by region, provider, product, risk review, or technical availability. Failed, expired, disputed, charged back, underpaid, reversed, or otherwise incomplete transactions may delay, prevent, cancel, or alter fulfillment, and each payment provider may impose its own terms, restrictions, and dispute procedures.

5. Delivery and support

Digital items are made available following successful payment confirmation, commonly through an order status page, account dashboard, email, or another delivery mechanism displayed by the site. Delivery is satisfied when the relevant digital code, license key, credential, access instruction, download, or other digital information is made available through such mechanism, whether or not you subsequently view, copy, download, save, redeem, or use it. You are responsible for preserving delivered information, protecting it from unauthorized access, and maintaining any order number, order email, status link, or other reference needed for support.

If you contend that delivery failed due to an error on our side, you must contact support with sufficient order details and evidence to permit verification. Support may require screenshots, error messages, order identifiers, delivery records, payment confirmations, product output, or other information reasonably necessary to determine whether an issue exists and whether the issue qualifies for any replacement remedy under these Terms.

6. Refunds, replacements, and status information

All sales are final. Because the products are digital, intangible, and capable of immediate delivery, refunds are never provided after purchase except where an authorized administrator expressly grants an exception in writing or where mandatory law requires a different result. No payment provider status, order status, support ticket, product description, product status label, delay, user expectation, or post-purchase change shall, by itself, create any right to a refund.

Where a delivered product is corrupted, broken, invalid, inaccessible, materially different from the item delivered, or not working as delivered, the sole ordinary remedy is replacement only, not refund. Replacement is discretionary and available only after support or an authorized administrator verifies that the issue qualifies. We may deny replacement where the issue arises from buyer mistake, changed mind, incompatibility, failure to follow instructions, misuse, modification, resale, redistribution, account sharing, loss of access information, third party bans, platform enforcement, external provider conduct, or circumstances outside our reasonable control.

The public status page and all product status labels are informational, non-warranty operational references only. Labels or changes including detected, undetected, maintenance, unknown, outage, stock changes, availability changes, or any subsequent status movement do not create, evidence, or imply any right to refund, replacement, credit, compensation, cancellation, chargeback, warranty, or continuing usability. A product is not eligible for refund or replacement under any circumstances because of the status page, a status label, or a later status change alone.

Nothing in these Terms limits rights you may have under mandatory consumer law in your country.

7. Prohibited use

You agree not to:

• violate any law or third party rights;
• attempt to access our systems, other users, or payment flows in an unauthorized way;
• submit false, stolen, unauthorized, or misleading payment, account, or checkout information;
• abuse coupons, affiliate codes, captcha, checkout, support, replacement, or delivery systems;
• resell or redistribute products in a manner that breaks the product's terms or our policies;
• use the site to transmit malware, spam, or abusive content.

We may refuse service, restrict access, cancel orders, withhold fulfillment, suspend accounts, or terminate accounts where we believe, in our discretion, that fraud, abuse, chargeback activity, ban evasion, unauthorized access, security risk, policy violation, or unlawful activity has occurred or is reasonably likely to occur.

8. Intellectual property

The site, branding, and our content are owned by Johncena69 or our licensors. Product names and marks belong to their respective owners and are referenced only for identification, compatibility, or product description purposes unless otherwise stated. Except for the limited right necessary to access the site and use a lawfully purchased digital item in accordance with its applicable terms, no right, title, license, or interest in any site content, branding, software, platform, publisher property, provider property, product, or third party intellectual property is transferred to you.

9. Disclaimers and liability

The site, products, delivery systems, support communications, product information, and related services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We disclaim responsibility for issues caused by third party platforms, publishers, payment providers, delivery providers, authentication providers, hosting providers, your device, your account, your software, your network, your security practices, your instructions, or your use or attempted use of a delivered product. Product descriptions, status information, delivery estimates, support statements, and operational messages are not guarantees unless expressly stated by us in writing.

You assume all responsibility and risk for possession, redemption, activation, configuration, storage, disclosure, and use of any product after delivery. We are not responsible if any third party platform, publisher, service, game, account provider, anti-cheat provider, payment provider, marketplace, or other outside party bans, suspends, terminates, limits, flags, deletes, revokes, restricts, detects, or otherwise penalizes your account, license, device, access, payment method, software, activity, or related property because of a product you bought, attempted to use, or used.

To the maximum extent allowed by law, our aggregate liability for any claim, dispute, damage, loss, remedy, or proceeding arising from or relating to the site, a product, checkout, payment, support, delivery, status information, replacement, account action, or a specific order shall not exceed the amount you paid us for the particular order giving rise to the claim, except where applicable law does not permit such limitation.

10. Changes

We may amend, replace, or supplement these Terms from time to time. The "Last updated" date above identifies the version then in effect. Your continued access to or use of the site after any change becomes effective constitutes acceptance of the amended Terms. If you do not agree to the amended Terms, your sole remedy is to stop using the site.

11. Contact

Notices, questions, or requests concerning these Terms may be directed to contact@swiftency.com. Communications should include sufficient detail for us to identify the relevant account, order, or issue. For terms concerning our handling of personal data, see our Privacy Policy.